It is shocking to me how many customers get it into their pea brains that the best way to get an employee’s attention is to wander into the kitchen, throw up their hands, and ask “Is anyone working here?” I am uncertain as to what it is they expect to find us doing in the kitchen. Do they think we are getting up a game of gin rummy? Practicing our dance moves? Napping?
This behavior should not shock me — nothing should, given my thirty-plus years of experience dealing with the dining public. Still, it almost always renders me semi-speechless. The only answer I can usually muster, following playing my meld, taking off my tap shoes, or rubbing the sleep out of my eyes, to the very insulting question, “Is anyone working here?” is “Yes. Someone will be right with you.”
What I would like to say, but don’t — because I need my job — is “Seriously? What the fuck is wrong with you? Get out of the goddamn kitchen and take a seat. Wait your turn.”
A disproportionate number of these types of humans — and I use the term “human” loosely here, as it wouldn’t surprise me in the least to discover that they were raised by wolves — are bar guests. And, they’re in a hurry. Or in need of a fix. Or both.
I had two guests do this to me yesterday. Two. Let me just say this: their behavior during our initial encounter did nothing to endear them to me. If they had been diabetics in need of some juice, I may have been more understanding of their predicament. Neither of these “gentlemen”, as it would turn out, were suffering from low blood sugar. What they both needed were alcoholic beverages at noontime. This cemented my opinion that they were jackasses of the highest order.
One required a couple of straight vodkas to deal with the ex-wife and her attorney; the other had decided that he would need more than half a bottle of wine to fortify himself for his upcoming trip across the George Washington Bridge. Yeah. There’s nothing like a couple of boozy blowhards on a Wednesday afternoon. Nothing like it.
I wish they had been there at the same time. Perhaps they would have found in each other something they did not get from me. That something? A sympathetic ear.
Instead they got me — a woman not known to possess a high threshold for bullshit, a soft heart, or the wherewithal to suffer fools.
After listening to vodka guy for all of thirty seconds I said, “I’m sure there’s nothing a divorce attorney likes to see more than someone who comes in half in the bag to sign important documents — particularly when it’s the party he or she is NOT representing. You’re every lawyer’s dream! Good luck to you!”
To our wine aficionado I said, “Well, if you have any more wine, it’s likely you’ll get a quick trip over the bridge — either via the railing or in a police car. I cannot imagine that either of those scenarios would be preferable to a little traffic.”
They both took in my retorts, eyed me suspiciously, and paid their checks. I was not sad to see either of them go. I hope they enjoyed a lovely day busting someone else’s chops.
Every situation has rules, written and unwritten. DO NOT ENTER A RESTAURANT KITCHEN UNLESS YOUR ASS IS ON FIRE is rule number one while dining out. DO NOT INSULT THE PEOPLE WHO WORK IN A RESTAURANT AND THEN EXPECT EXEMPLARY SERVICE (OR THAT SYMPATHETIC EAR) is rule number two.
I hold out very little hope that my “liquid lunchers” were catching what I was throwing to them — so absorbed were they in their own little dramas. Still, I had to try. After all, I had a hot game of gin rummy to return to. If only.